Must-read Business Books to Transform Your Mindset and Keep Customers Coming Back

Ep. 35 Join Bossy Founders and Business Owners Kelly Bush and Kelly Metras as they discuss their favorite business books and share insights from a recent Women in Hospitality conference. They delve into the importance of knowing your "why" in business, the challenges of work-life balance, and the power of creating loyal customers.

The mention of Charles Schwab's "Thanks for Coming In Today" highlights the transformative power of gratitude within the workplace, while "The Boy, the Mole, the Fox and the Horse" by Charlie Mackesy serves as a poignant reminder that business leaders are also human beings, deserving of compassion and self-care.

This human-centric approach to business shines through the interactions between Kelly Bush and Kelly Metras, as they share anecdotes and wisdom. It's clear that empathetic leadership and a supportive environment can lead to greater employee engagement and customer loyalty, eventually driving the business forward.

Key Takeaways:

• Embracing opportunities for reflection, such as traveling or stepping back from daily tasks, can spawn innovative solutions and strategies for business growth.
• Engaging with transformative ideas found in books about entrepreneurship and personal growth can greatly impact leadership style and business operations.

Book Recommendations:

• Simon Sinek's "Start with Why"
• "Why We Can't Sleep" by Ada Calhoun
• "Buy Back Your Time" by Dan Martell
• Malcolm Gladwell's "The Tipping Point"
• "Zombie Loyalists" by Peter Shankman
• Disney's Approach to Quality Service (no specific URL given)
• "Big Magic" by Elizabeth Gilbert (recommended but not discussed in detail)
• "Freakonomics" by Steven D. Levitt and Stephen J. Dubner (recommended but not discussed in detail)
• "Dirt Candy" by Amanda Cohen (cookbook mention with business story)
• "The Boy, the Mole, the Fox and the Horse" by Charlie Mackesy
• "The Alchemist" by Paul Coelho

Chapters:

0:00 Insights From a Women in Hospitality Conference

2:01 Train Journeys as a Catalyst for Creative Solutions

4:17 Reflecting on Personal Growth and Business Philosophies

8:28 Midlife Crisis and Sleeplessness in Gen X Women

11:25 Generational Gaps in Learning to Type

14:07 Gen X Tech Troubles and Midlife Crises

15:29 Discovering an Unexpected Gem During Pregnancy

16:18 Creating Customer Loyalty Through Zombie Loyalism

17:35 Maximizing Productivity Through Prioritization and Time Management

21:38 Discussing Books That Influence Business and Creativity

25:31 Transforming Hotel Culture With Simple Gratitude

25:55 Reflections on Business, Books, and Personal Growth

29:53 Seeking Book Recommendations for the Bossy Library

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